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The Genealogist

Frequently Asked Questions (FAQs)

Here are some of our the frequently asked questions which may help you with your own queries. Please also see our Help page.

Should I report all the errors I find? I am making notes under 'Problem report' - is this correct or would you like me to treat them differently?

You don't need to report every action you make. Only use - 'Problem report' to report a page - if you find an error you cannot fix. The Administrator will review the page & your report. There is no need to give a detailed report of transcription errors which you are able to edit.

Use it only if:

  • You find a missing or additional entry.
  • Your census image is missing.
  • You have a problem you cannot resolve.

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How do I insert a line for a missed entry?

Please report the missing entry by clicking 'Problem report' , an Administrator will review your report and insert the missing record.

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How do I delete a line for an additional entry?

Please report the additional record by clicking 'Problem report' – an Administrator will review your report and delete the extra record.

NB Due to very large and complicated database structures records cannot be added or deleted by indexers. After adding/deleting new lines to/from the database we need to rebuild the indexes to maintain a speedy service. Rebuilding indexes on large databases is a very slow process.

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'I can't read the census image...'

Please, try to read the first letter or letters and then put '?' - do not put a '?' at the beginning. Please read the help files for further information on deciphering handwriting. Due to the age and condition of some records it is impossible to get a better copy.

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'I can't view the image…'

Try using the 'open/refresh image' link on the toolbar at the top of the page tool window.

Make sure that the image window isn't hidden behind any other windows you may have open.

Check that you have Javascript enabled. See 'How to allow javascript'

If the image window is open and the image viewer toolbar is showing but there is still no image use the' refresh image' link on the toolbar. Check you have Adobe Acrobat Reader installed.

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Why can't I Access the old Census Indexing Project?

The focus of the indexing project has now changed. With so many census transcriptions now available online it has become imperative that this information is checked for accuracy.

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Should I change enumerator errors

We are trying to create a secondary source that matches the original document, if we do not transcribe this 'as is' then it could be deemed that we have applied personal opinion to a historical document. Therefore, to maintain the integrity of the original, enumerator errors should be transcribed even though they appear incorrect.

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